Refund Policy

Returns & Refunds

We want you to love your purchase. If you're not completely satisfied, we're here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return. Items must be unused, unwashed, and in original packaging with all tags attached.

How to Initiate a Return

Contact us at support@puchica.ca with your order number and reason for return. We'll provide you with return instructions.

Refund Process

Once we receive your return, please allow 5–7 business days for inspection. Refunds will be issued to your original payment method. You'll receive an email confirmation when your refund is processed.

Exceptions

Sale items, intimate apparel, and items marked "final sale" are not eligible for return. Shipping costs are non-refundable.

Exchanges

We don't offer direct exchanges. Please return your original item and place a new order for the correct size or style.

Damaged or Defective Items

If your item arrives damaged or defective, email us within 7 days with photos. We'll cover return shipping and send a replacement at no cost.