DM on Instagram
Follow product demos and launch updates.
@puchica.canadaHow can we help?
For order help, include your order number. For a product question, include the product name or link.
Message on Facebook
Follow product updates and launch news.
PuchicaFind us on TikTok
Product demos and launch updates.
@puchica_canadaWhat to expectHelp us find the answer faster
- Include the key details
Include your order number, product link, and what you need help with.
- Allow two business days
We aim to reply within two business days. Supplier or carrier checks can take longer.
- We confirm what is possible
Changes, cancellations, and returns depend on order status and the applicable policy.
Common questionsThe short version
Where is my order?
When tracking is available, the link is included in your shipping confirmation. Email us with your order number if you need help.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will confirm whether the supplier has started processing it and what options remain.
How do returns work?
Contact us within 30 days of delivery. Do not mail an item until we confirm eligibility and provide instructions. Return-shipping responsibility depends on the reason and the refund policy.
Where do you ship?
Canada and the United States are selectable storefront markets. Delivery still varies by product and address, so checkout must confirm the selected cart before payment.
Are the products in the photos exactly what I get?
Review the photos, selected variant, dimensions, and description on the product page. Contact us before ordering if any detail is unclear.
Still have a question?
Email is best for order-specific help. We aim to reply within two business days.
Email hello@puchica.ca