Frequently Asked Questions

Orders ship within 1–2 business days. Delivery is typically 3–7 business days within Canada and 7–14 business days to the US. International orders vary by destination — usually 10–21 business days.

Yes. We ship to countries around the world. For a specific country, just email us and we’ll confirm rates and timing before you order.

Your tracking link is in the shipping confirmation email — usually within 1–2 business days of ordering. If tracking shows no movement for 5+ business days, email us and we’ll chase it down.

Shipping is free across Canada on orders over $75. Under $75 it’s a flat $7.95. US orders are a flat $14.95. International rates are calculated at checkout based on destination and weight.

We offer 30-day returns on unused items in their original packaging. If something arrives damaged or wrong, we’ll make it right — no return needed for our mistake.

A pre-paid return label ships in every box. Repack the item, peel the label, drop it off at any carrier location. No need to email us first.

Refunds land on the original payment method within 5–7 business days of us receiving the returned item. You’ll get a confirmation email the moment it’s processed.

Yes. Every product we list is sourced directly from the brand or an authorized distributor. We never sell counterfeits — if we wouldn’t buy it ourselves, it doesn’t go up.

We source from brands and distributors across North and Central America, with a focus on makers and goods that are hard to find in big-box stores. The product photos on each listing are the actual product we ship.

Yes. We actively stock products from Central American makers — snacks, crafts, textiles, beauty, and more. Browse the collection or email us if you’re looking for something specific.

Click “Account” in the header and choose “Create account.” You’ll need an email and a password. An account lets you track orders, save addresses, and check out faster.

On the login page, click “Forgot password?” and enter your email. We’ll send a reset link that’s valid for 30 minutes. If you don’t see it, check your spam folder.